Understand, follow up and manage the achievement of the most important key performance indicators (KPI) of call centres such as time average operation (TMO), service quality, questionnaires filled, and sales per hour if applicable.
Traductions
EN
manage key performance indicators of call centres
FR
gérer les indicateurs clés de performance de centres d’appel
DE
Schlüsselindikatoren für die Leistung von Call Centern verwalten
IT
gestire gli indicatori chiave di prestazione dei call center