steward/stewardess

5111.2

ISCO-08 5111 · URI ESCO ↗

Description

Stewards/stewardesses perform food and beverage service activities on all land, sea and air travel services.

Traductions

steward/stewardess

steward/hôtesse

Steward/Stewardess

steward/hostess

Compétences essentielles (6)

serve food in table service unknown
greet guests unknown
handle financial transactions unknown
comply with food safety and hygiene unknown
handle customer complaints unknown
maintain customer service unknown

Compétences optionnelles (63)

handle stressful situations unknown
follow verbal instructions unknown
manage the customer experience unknown
inspect cabin service equipment unknown
air transport law unknown
process customer orders unknown
communicate verbal instructions unknown
perform routine flight operations checks unknown
assist clients with special needs unknown
vessel safety equipment unknown
analyse work-related written reports unknown
apply transportation management concepts unknown
implement sales strategies unknown
identify customer's needs unknown
maintain vessel safety and emergency equipment unknown
give instructions to staff unknown
service rooms unknown
implement marketing strategies unknown
maintain relationship with customers unknown
health and safety measures in transportation unknown
on board hazards unknown
perform services in a flexible manner unknown
manage lost and found articles unknown
check passenger tickets unknown
provide food and beverages unknown
assist passengers in emergency situations unknown
provide first aid unknown
airport planning unknown
sell souvenirs unknown
be friendly to passengers unknown
show intercultural awareness unknown
distribute local information materials unknown
conduct full-scale emergency plan exercises unknown
carry out pre-flight duties unknown
deal with challenging work conditions unknown
read stowage plans unknown
provide information to passengers unknown
assist passengers with timetable information unknown
tolerate stress unknown
answer questions about the train transport service unknown
use riverspeak to communicate unknown
demonstrate emergency procedures unknown
use different communication channels unknown
handle guest luggage unknown
act reliably unknown
maintain stock supplies for guest cabin unknown
perform small vessel safety procedures unknown
assist passenger embarkation unknown
prepare flight reports unknown
have computer literacy unknown
facilitate safe disembarkation of passengers unknown
execute flight plans unknown
prepare simple meals on board unknown
oversee guest laundry service unknown
handle veterinary emergencies unknown
prepare mixed beverages unknown
common aviation safety regulations unknown
communicate reports provided by passengers unknown
upsell products unknown
help to control passenger behaviour during emergency situations unknown
physical parts of the vessel unknown
deliver outstanding service unknown
check carriages unknown